Alignment of ITSM


Today I reopened the report “Delivering value to todays digital enterprise” published by Forbes and found a really interesting section.

When asked which most closely describes the state of their ITSM efforts as they relate to the business, 37% of executives indicate their “ITSM effort is mainly focused on delivering IT services at this time”.

The organization I study is one of these 37% percent. I haven’t analysed all the data yet but it seems quite obvious that the processes implemented are done so to structure the day to day work within operations rather then an attempt to improve the execution of business strategies.

What’s really interesting is that only 8% claim that their ITSM efforts are “closely aligned with the success of our overall business”. I honestly thought that we’ve come further then this.