A generic maturity model for processes


I’ve spend quite a bit of time to find a generic maturity model to use for the purpose of my report. The head if the IT division that I study have asked me to assess the maturity related to their processes. In order to fit this request into the scope of the course I’ve added “to evaluate the IT divisions maturity level with regards to benefit realization” as one of the objectives of the report. I’ve searched for a defined maturity model for BRM but I’m also going to need something generic.

I looked at the Capability Maturity Model (CMM) and realized that if I remove the word software from “software process” I got a pretty good, generic, model to build upon. This is how far I’ve come:

  • initial – processes are characterized as ad hoc, and occasionally even chaotic. Few processes are defined, and success depends on individual effort;
  • repeatable – basic management practises are established to track cost, schedule, and functionality. The necessary process discipline is in place to repeat earlier successes;
  • defined – processes are documented, standardized and integrated into the standard operating procedure of the organization. Key performance indicators (KPI) are defined;
  • managed – processes and the outcome of the processes are measured, evaluated and controlled. Activities to identify improvements are performed;
  • optimized – continuous process improvement is enabled by quantitative feedback from the processes and their outcome. Identified improvements are actively being planned, prioritized, scheduled and implemented.

What do you think, have you found a good model that I could use instead? Please let me know by dropping a comment.


Paulk, M. C., Curtis, B., Chrissis, M. B., Weber, C. V., (1993). Capability Maturity Model for Software, Version 1.1 (Technical Report). Carnegie Mellon University, Pittsburgh.

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