Status update on the written assignement

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Today, I managed to have a short interview with one of the process managers of the organization I’m studying for the written assignment of the course. It was an interesting discussion that reinforced the data I’ve been able to gather so far. I’ve managed to get most of the process flow charts and process descriptions related to the organizations service management. It’s interesting to see how the level of maturity within an organization differs from managed to initial depending on where you look.

Tomorrow I’ll try to get a bit more written on the assignment but for now, I need to get the kids to bed and take a shower.

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