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Benefits Realization Management vs. Service Strategy

This week is almost over and the introduction to the written assignment is now complete. I’ve looked at a lot of articles on benefit realization management (BRM) for my literature review and it’s interesting to see how BRM and Information Technology Infrastructure Library (ITIL) Service Strategy are aligned.

In the book Benefits realization management: a practice guide (Project Management Institute [PMI], 2019), BRM is said to encompass “standard methods and processes that an organization uses for identifying benefits, executing it’s benefits realization plans, and sustaining the realized benefits facilitated by portfolio, program or project initiatives”. Business strategy is central in BRM since benefits are derived, planed, managed and tracked holistically, beyond the scope of a particular portfolio, program or project.

In ITIL, the practices related to strategy management for IT services, suggests similar activities as BRM. In Information Technology Infrastructure Library (ITIL) and the book ITIL® Service Strategy (The Cabinet Office [TCO], 2011) the purpose of service strategy is described as a way to “articulate how a service provider will enable an organization to achieve its business outcomes”. Service strategy “establishes the criteria and mechanisms to decide which services will be best suited to meet the business outcomes and the most effective and efficient way to manage these services”. This involves activities such as analysing the internal and external environment to identify risks, constraints or opportunities; engage and to keep relevant stakeholders informed; and to ensure that “strategic plans are translated into tactical and operational plans for each organizational unit that is expected to deliver on the strategy”.

References

  1. Project Management Institute. (2019). Benefits realization management: a practice guide. Newtown Square, US-PA: Project Management Institute, Inc.
  2. The Cabinett Office. (2011). ITIL® Service Strategy. London: The Stationery Office.
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